Company past performance
Websites and portals, 17 years of experience
US businesses, nonprofits, public programs, research centers and online stores · United States and internationally · 17 years, including our team's agency work before incorporating in 2022
Design, development, accessibility, hosting and maintenance of public-facing websites, portals and online stores, delivered by our agency for 17 years and continued under Robust Digital Solutions.
Scope
- Website and portal design and development
- Section 508 and WCAG 2.1 AA accessibility
- E-commerce stores and large product catalogs
- Content migration and modernization
- Hosting, maintenance and security updates
Results
- 60+ live websites
- E-commerce catalogs of 10,000+ SKUs
Company past performance
Digital archive library
Arab Center for Research and Policy Studies / Doha Institute for Graduate Studies · Palestine, Qatar and Jordan · 2022 to 2024
Designed and developed a custom public digital archive library on SharePoint 2019 (on-premises), with a document intake and publishing workflow, searchable indices and an admin control panel, followed by two years of support.
Scope
- Delivery and IT coordination across three countries, led by Issa Badran
- Front-end architecture and portal design
- Document upload, metadata and publishing workflow
- Searchable indices for authors, places and subjects
- Interactive historical timeline and document viewer
- REST service layer connecting SharePoint to an external SQL database
- Newsletter module and technical documentation
Results
- About 29,800 documents archived and published
- 677 people, 408 places and 238 subjects indexed
- 6 collection groups and 109 sub-groups organized
- 2 years of ongoing support
Company past performance
Managed IT services and corporate website
QASCCO, power sector (Jurmat Group) · Jordan · 2023 to present
End-to-end IT infrastructure management, hardware procurement and hybrid remote and onsite support, plus full design and development of the parent company website with content migration.
Scope
- Hardware sourcing, provisioning and deployment
- User accounts, licensing and role-based access
- Office network, firewall and printer administration
- Remote helpdesk with scheduled onsite maintenance
- Corporate website design, development and content migration
Results
- 99.5%+ network and system uptime
- Under 2-hour average response for critical requests
- 100% on-schedule hardware provisioning
- 30% fewer printing and network incidents
Company past performance
TRAX CRM, our customizable SaaS platform
First built for ITX, a Dell and Samsung preferred-partner IT distributor · Jordan · 2015 to 2018
Designed, built, deployed and supported an on-premises CRM for IT sales and procurement, including pipelines, approvals, a client self-service portal and executive dashboards.
Scope
- Requirements analysis and data model design
- Sales and procurement pipelines with approval alerts
- Client self-service order tracking portal
- Data migration, de-duplication and role-based access
- Training, deployment and ongoing support
Results
- 40% less admin time for sales staff
- 50% faster quote turnaround
- 35% fewer client support inquiries
- 95%+ staff adoption within 60 days
- 99.9% platform uptime
References are available on request for proposals.
A selection of live work by our team, including projects delivered by our founders before Robust Digital Solutions was formed.
